Resources

Frequently Asked Questions

How much do you charge? How much would my (custom) project cost?”

The answer will be different for every project (and for every designer). Factors like how complex it is, how fast you’ll need it, what types of formats or deliverables you’ll want, where and how it will be printed and/or published, and many others all play a part in determining pricing. We prefer to have a detailed, thoughtful conversation about project details so we can determine a more thoughtful, accurate estimate.

Our projects are estimated by (production hours) x (standard hourly rate) per deliverable as defined in the project scope. Additional items outside of the project scope will be subject to additional fees.

How long will it take?
The most common delay in the creation and completion of a new website or design is waiting for content (text/images) from the client, or written feedback/approval. If you have a deadline in mind, we will do our best to meet it for you.

  • The timeline of a website design project is often dictated by the client, but typically ranges from 4-8 weeks.
  • The timeline of a design project typically ranges from 2-3 weeks.

Can you just send me all your working files? Can I have the native/source files? Can you put it in a format that we can edit?

If you request an editable source file, you’ll likely need specialized design software and risk changing your carefully crafted project for the worse if you don’t have any design knowledge yourself. Native/source files can be provided for an additional fee. We only provide clients with the final exported files, such as png, eps, jpg, pdf, not the native/source files, fonts, or stock images used to create the product unless otherwise discussed.

All of our creative work produced is original work and is our intellectual property. Our source files have been carefully crafted throughout the years to our specific workflow, production and design process. Clients will only receive the final exported files, such as png, eps, jpg, pdf, not the project files, fonts, or images used to create the product unless otherwise discussed.

We haven’t finished writing the copy, but can you design a draft?

A design is built around the content, not vice versa. Presenting content to its best advantage will always look better and get better results than trying to squeeze all the content into an existing design. Plus, going back and trying to re-arrange the design to fit the copy can be time-consuming for a designer. It also increases the turn-around time and costs for you or your company.

Tip: Get the copy as close to its final version as you can before asking your designer to get started — it’s better for everyone.

Can you do lots of different versions? I think I’ll know what I want when I see it.

We create custom, tailor-made designs. As part of the design process, we go through a detailed creative interview that helps us understand exactly what you’re looking for and what you are trying to achieve.

While the designs are often digital or intangible, every concept, or version takes an equal amount of time to create. Additional versions, or concepts outside of original project scope will be subject to additional fees.

What is a design concept?
A concept is defined as a design direction created for a basis for refinement and finalization. Client must select the concept that best reflects their revision and respond with written feedback for refinement.

What is a revision?
Revision/refinement: Round(s) of revisions to a selected concept, limited to minor edits/details. Major changes: Refinements requiring more than 20% of time of initial concept development (and are outside of project scope)

What is your rush fee?
Rush fees: Fee of time and a half of $150/hr for projects that must begin with 1-2 weeks of initial client contact, or outside working hours. Working hours: Workday = eight hours; work week = five days, Monday – Friday.

Terms & Conditions

The following Terms and Conditions of Service apply to all products and services provided by Drag & Drop, LLC. (hereinafter referred to as Drag & Drop Creative) and in the event of any dispute are governed by the laws of the United States.

Service

All work is carried out by Drag & Drop Creative on the understanding that the client has agreed to our terms and conditions. Copyright is retained by Drag & Drop Creative on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

Deposit & Payments

At the time of proposal, Drag & Drop Creative will provide the customer with a written estimate or quotation electronically. Preferred method of payment is check by mail. Checks can be made payable to Drag & Drop Creative. We also accept all major credit cards. 

For Projects Below $1000
Full payment required prior to production.

For Projects Above $1000
50% deposit required prior to production. Payment schedule will be provided and/or project must be paid in full prior to project print or launch.

Mail Checks To:
Drag & Drop Creative
308 6th Ave. S.
Seattle, WA 98104

Project Proofs

Drag & Drop Creative will supply proofs files via PDF. Previous concepts, sketches, proofs, and native/source files shall be retained by Drag & Drop Creative. Proofs presented with multiple design concepts is limited to one choice. Additional design concepts can be purchased at half the project cost for each additional concept. Client will be responsible for replying with feedback or approval within 48 hours.

Project Approval

No jobs will be sent out for production or websites made live without proper written or digital authorization. Drag & Drop shall not be held responsible for delay of project print or launch due to non-payment.

Project Completion

Drag & Drop Creative considers the design project complete upon receipt of the customer’s signed Approval form or sign off email. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge. Project costs account for only final pdf deliverables.

Native Source Files

In fair and ethical practice, native design files are considered intellectual property along with preliminaries, sketches and notes (according to US Copyright law). Charges for design work do not cover the release of our copyright design source files, including but not restricted to Adobe Indesign, Photoshop, Illustrator, Premier or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ (3x the project fee). Alternatively Drag & Drop can provide a brand style sheet along with design elements at an additional charge.

Rush Charges

Projects due within 2 weeks will be considered rush. Additional 25% of total project cost will apply unless other arrangements are made.

Additional Hours

Any additional hours or deliverables exceeding the contracted hours will be accumulated for the sake of project completion, the hours will be charged as “billable hours” at the regular hourly rate. Client will be notified and provided with timesheet when work hours have exceeded contracted hours. By continuing project after receiving notification, client agrees to pay all the additional billable hours accumulated.

Minimum Job Charge

We charge a minimum of 1 credit no matter how small the project may be.

Expenses

Client shall pay Drag & Drop Creatives expenses incurred in connection with this Agreement as follows: (a) incidental and out-of- pocket expenses including but not limited to costs for telephone calls, postage, shipping, overnight courier, service bureaus, typesetting, blueprints, models, presentation materials, photocopies, computer expenses, parking fees and tolls, and taxis at cost plus Drag & Drop Creative’s standard markup of  30%, and, if applicable, a mileage reimbursement at $20 Per Mile per mile; and (b) travel expenses including transportation, meals, and lodging, incurred by Designer with Client’s prior approval.

Third Party Licensing (Fonts and Plugins)

Any fonts, software, code, plugin or other third party material used in a print or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Drag & Drop Creative.

Hosting & Maintenance

Unfortunately, sites get compromised from time to time due to lack of maintenance, security updates or just bad luck. Drag & Drop Creative will not be held responsible for any damages related to hacking or exposure to confidential information. In rare instances of loss of service, Drag & Drop Creative will not be held liable whatever the cause. To decrease the chance of your site being hacked, we highly recommend signing up for one of our monthly maintenance plans to ensure your site stays healthy and virus free.

Search Engine Submission

Due to the infinite number of considerations that search engines use when determining a site’s ranking, Drag & Drop Creative cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.

Copyright

By supplying text, images and other data to Drag & Drop Creative for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. Drag & Drop Creative will not use materials known to be a copyright of a third party without permission to use, reprint, or for fair use. Drag & Drop Creative will also not knowingly use materials (such as advertising materials) to be used for trademark infringement.

Cancellations

Upon written or verbal cancellation, client is responsible for payment for all expenses incurred and any work done toward the completion of the project based on the percentage of project completed. Should Client cancel the project following its completion, Client is responsible for full payment as per the above estimate plus all other expenses incurred.

Non-Payment / Default

An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned check. Drag & Drop Creative shall be entitled to remove customer’s material from any and all computer systems until the amount due has been fully paid. This includes any and all unpaid dues for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay all Drag & Drop Creative‘s reasonable legal and accounting expenses and third party collection agency fees in the enforcement of the debt and these Terms and Conditions.

Disclaimer

Client agrees that it shall not hold Drag & Drop Creative or his/her agents liable for any incidental or consequential damages that are from the failure of Drag & Drop Creative to perform any aspect of the project.  Under no circumstances, shall Drag & Drop Creative its contractors, agents or anyone else involved in creating, producing or distributing the service be liable for any direct, indirect, incidental, special or consequential damages that result from the use or the inability to lawfully use the Service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to our records, programs or services.

Privacy

The information provided to Drag & Drop Creative by the client is not shared with third parties without prior authorization.

Pro Tips

Provide examples
The more you can educate us about what you want, the more honed in we can get in the final style, without wasting time.

Content is king
The most common delay in the creation and completion of a new website or design is waiting for content (text/images) from the client, or written feedback/approval. Consider any of our content creation services.

Give specific complete feedback
Design can be subjective, you are bound to have a few revisions. The more details you provide us on what you like/don’t like will help us nail down the final design more effectively. Our preferred method of feedback is sticky notes via Adobe Acrobat PDF.

BE realistic about deadlines
Sometimes we need to consider progress over perfection. The last 10% is 90% of the project. Please reply with clear and concise feedback to proofs within 24-48 hours. Help us help you.

Apps We Use

Admin Tools


Dropbox

Asana

Polymail

Slack

Enpass

 

Design Tools


https://coolors.co/

shutterstock.com

Invision

https://thenounproject.com/

lorem2.com

 

Dev Tools


Pingdom

Wordpress

Google Trends

Siteground

Approval Process

By submitting a proof form, you are agreeing to the attached document as it stands.  Please be sure to proof it carefully, and make sure all the information is correct.

APPROVED, NO CHANGES
I approve the attached document for print or use.

APPROVED, WITH CHANGES (NO PROOF)
I approve the attached document for print or use after marked changes have been made.

NOT APPROVED, NEW PROOF REQUIRED
I would like to review a revised proofed with marked changes. Additional revisions not included in original estimate will be billed accordingly.

After checking the appropriate box.  Save the pdf and re-attach pdf and reply to original email proof.

Step 1
Open PDF File via Adobe Acrobat.

Step 2
Click the comment icon.

Step 3
Click the area of the edit and provide comments.

Step 4
Save the file and attach to reply on the same thread you have received your proof from.

LEGAL NOTICE © Drag & Drop, LLC. All rights Reserved.

The intellectual property, design and all other rights, including copyright, are the legal ownership of Drag & Drop, LLC. Any use, reproduction, or similar design, without written consent and transfer of rights from Drag & Drop, LLC. is a violation of United States copyright law.

Affiliate Referral Program

Refer a project and receive up to $250 in credit towards your next project. Excludes print pricing Now taking reservations

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